I have to say, I'm pretty frustrated with Top Shot at this point. They have serious infrastructure issues. They took the whole site down for about 24 hours earlier this week for "maintenance," then as soon as they started trying to release the pre-order packs tonight, the site has been acting up and has wound up going down for maintenance repeatedly.
Meanwhile, they continue to give very mixed responses about off-market transactions (e.g., selling a pack or Moment on eBay). Their CEO claimed in a Discord comment that off-market transactions are "against the ToS," but a careful review of the ToS shows that this is absolutely not true. I suspect their corporate strategy is to act like off-market transactions are "against the rules" even if they aren't, because they know that they can't legally bar users from exchanging something they supposedly own a property interest in with another user.
They also still haven't fixed the long delays in getting people the right to withdraw their money. 6-7 weeks still seems like the average delay.
Lastly, they have a serious problem with users using bots and multiple accounts to scoop up packs and low-priced moments and don't seem to have much interest in fixing those issues (or can't spend much time on fixing them due to their major infrastructure woes).
Anyway, I think there's a kernel of a good idea here, but the execution thus far sucks. It seems like their plan is to have everything operating smoothly in time for a big marketing push during the playoffs, but I'll believe it when I see it.