The contemporary manager has to process reams of information and back up decisions with an informed thought process he can explain both to his players and his bosses. That last part—explanation—is key: above all, a manager needs to be able to communicate ideas to the men on the field. . . .
In interviews for the managerial job, Roberts impressed Zaidi and the rest of the Dodgers brain trust with his replies to their requests for detailed explanations of how he’d handle given game situations. He demonstrated, everyone said, an agile mind. But I was also told that it was his warmth and “energy” that landed him the job. “He has incredible empathy for guys,” Zaidi said. “If something is a tough situation, he won’t have trouble saying that’s tough, as opposed to a kind of robotic attempt to always put a positive spin on things, which guys don’t like. I think that empathy makes the difference.” The Dodgers’ third baseman, Justin Turner, a former Met, told me that when Roberts was a first-base coach with the San Diego Padres, he would ask him questions that went well beyond the perfunctory. “He’s just a guy who genuinely cares about you, and not just as a baseball player,” Turner said. “He cares about you as a person.” For Zaidi, this quality is clearly paramount. “Good baseball strategy is good baseball strategy,” he said. “I think somebody can bring a lot more positive impact by getting players wanting to play for him and wanting to play for the team, and keeping guys . . . on the same page.”