Some folks really don't believe human beings act like, well, human beings more often that not. Very few leaders are the kind of emotionless, automatrons that are solely focused on a quantitative plan. Real life is far more complicated than that. And in this case, John Henry has a history of making moves that are, to some degree, reactions to fan sentiment. Which is *OK*. This is the entertainment business, and responding to some of your customers desires is what entertainment companies do. You don't pursue every whim, of course.
So I don't think it's at all unfathomable that Henry was taken aback by the harsh reaction to X's departure *AND* he realized that the approach they took with X was not going to cut it going forward. It can be a little from column A and a little from column B.
Plus the mocking of Carrabis's sources is weird. Say what you want, but the guy is plugged in.