Dear Patriots Season Ticket Member,
We hope you enjoyed a relaxing holiday weekend with family and friends.
First, let us say “thank you.” While we have always been proud to have such an incredible fan base in New England, we have never felt more grateful for your continued dedication to the Patriots. During what has been a challenging few months for everyone, we greatly appreciate the confidence and support you have shown us with the recent renewal of your annual season ticket membership.
As we look ahead, the 2020 NFL season promises to be unique and challenging in many ways. We recognize that you are waiting for information that will help define your game day experience in the age of COVID-19, including but not limited to safety, cleanliness, seating arrangements, tailgating, and game atmosphere. We want to assure you that our organization is working diligently to develop numerous contingency plans based on the protocols and policies issued by the Commonwealth of Massachusetts and the NFL, keeping fan safety as our top priority. As has been the case since the COVID-19 outbreak began, both state and NFL protocols have been changing rapidly – and we expect further developments as we approach the start of football season. We appreciate your patience throughout this process and want to set the expectation that we will communicate with you on a frequent basis in the coming weeks as more details are finalized.
We are excited to welcome fans to Gillette Stadium in 2020. We know you, too, are eager to return and cheer on the Patriots together. However as previously communicated, if for any reason a game is cancelled this season or is unable to be played with fans, you will receive a full refund for the face value of your ticket (plus associated fees) OR you will have the option to apply the full amount of a cancelled game as a credit toward a future ticket purchase.
In order to show our appreciation for your commitment to the Patriots during this unique season– and in acknowledgement that it will be different than any other season we have ever experienced together– we want to share that we will provide
free parking in all Gillette Stadium lots this year. From both a safety and convenience standpoint, we hope this will simplify one aspect of your game day experience in 2020 and serve to express our gratitude for your support.
In addition, we think it is important to make the ticketing and entry process as safe and efficient as possible for our fans. Therefore, all tickets will be digital going forward and stadium entry will be facilitated through mobile ticketing. We understand this is a meaningful change for Season Ticket Members. Please know we have an easy-to-use platform via the Gillette Stadium app, and our staff is available to assist you with any questions you may have about the mobile ticketing process. Learning materials including tutorials and how-to guides will be provided to you in the coming weeks.
While you are receiving this email because you have already renewed your tickets, we also want to reassure you of the promise we made to all Season Ticket Members for 2020. If your age or an underlying health condition places you in a population that the CDC has identified as being at higher risk of illness from COVID-19, and you have decided you no longer desire to use your tickets for the 2020 season, you may defer your Season Ticket Membership. Please let us know by
Friday, July 31, 2020 if you wish to defer. Your recent payment will be applied as a credit toward the 2021 season, or we will be happy to offer you a full refund.
As noted above, in the coming weeks there will be many more decisions that will impact your game day experience this season and we will communicate those with you promptly. As always, please do not hesitate to reach out to a representative in our Patriots Member Services team at any time at (508) 384-4288 or
tickets@patriots.com.
We appreciate your continued patience and support of our collective efforts, in what we believe will prove to be a very different, but memorable season. We are grateful to have such dedicated fans. We look forward to cheering on our team – together.
Sincerely,
Patriots Member Services