My name is OCST, and I am a bad buyer of cellphones, and a buyer of bad cellphones.
I throw myself on your mercy, SoSH, and ask for your help.
My phone broke this weekend. I was out till 5 am, got completely hammered, came home, woke up the next morning and - shocking - the glass was smashed. No idea how it happened.
My phone was - try not to laugh - or go ahead and laugh, I deserve it - a T-Mobile myTouch 3G Slide.
Background: I had bought this phone sometime around the moon landing, because 1) my wife and I were together on a T-Mobile combo plan, and 2) I wanted a slide out physical QWERTY keyboard. I wasn't crazy about some things, like the battery life or the quality of the camera, but I move around a lot for work, I often have to type out long emails on my phone, and I hatehatehate virtual keyboards. So I was generally happy with it, although I knew it was a relic and the slow 3G speed drove me nuts. I was eventually hoping to upgrade, but time and money have both been tight lately, and I just hadn't gotten around to it.
Upon finding out that my phone had gone tits up on Saturday, I contacted T-Mobile and tried to use the insurance to upgrade. Boy did I get pissed off. The insurance is fucking useless. They would not apply any insurance benefit to an upgrade - I could only get a "replacement" upon payment of the $100 deductible. Of course, since my old phone was carved from soapstone by Neanderthal craftsmen, it was no longer available, and I had to go with what the insurer deemed an analogous "replacement." This was all made more difficult by the fact that the insurance is handled by a third-party company, who evidently gave no shits about my threats to leave T-Mobile. After haggling on the phone with T-Mobile and the insurer for several hours, and nearly strangling a clerk at my local T-Mobile store, I finally gave up. I paid the $100 deductible and got a T-Mobile MyTouch 4G by Huawei, which is a complete piece of shit, with no physical keyboard to boot. At least my old phone had a very usable keyboard, and it was made by HTC, so it was well-designed and solid. This thing is a toy. I wouldn't donate it to a charity. It sucks that bad.
My wife also has a T-Mobile relic - a Google G2. She is OK with it. She is in the very last stages (hopefully) of a job search, so she wants to keep moving parts to a minimum and doesn't want to be without cellphone/mobile email contact for even a minute, so the prospect of switching right now is not appealing. Plus, like I said, money's tight.
However, I think it might be time to upgrade and switch carriers. Yet I have read through the last half of this thread, and I am bewildered. I haven't the foggiest clue of which way to go. I throw myself on your collective mercy.
Here's my wish-list:
Must-haves:
-I have grudgingly accepted that there is not a decent 4G smartphone available anymore with a physical keyboard (get out of here, Huawei T-Mobile myTouch Q, I will not consider you), but a very good virtual keyboard experience is important - I cannot stand trying to type on an iPhone screen
-A good two-fer contract/package deal for me and my wife
-Phones themselves cannot be terribly expensive
-Good camera is a must
-Decent Internet speed - doesn't have to be blazing fast, but can't be poky
-Good battery life - I would rather give up some bells and whistles in favor of good battery life
-Good screen resolution/visibility, especially outside/in sunlight
-Support for Outlook/Exchange email
Nice-to-haves:
-A carrier that is not T-Mobile, since I hate them with the intensity of a thousand suns and don't want to give them any more money (NB: I live in NYC, and have had no problems with T-Mobile reception; the only issues I have had were at my in-laws in rural York County, PA, but I would imagine that most carriers are poor there - maybe I am wrong)
-Customer service that does not suck ass (see above)
-Up-to-date Android OS - our phones were so old that they couldn't handle some new apps, it would be nice not to have that problem
-Size - would prefer smaller, but it's not a dealbreaker if the phone is on the big side
-Decent storage/ability to use SD card
Could not give a shit about:
-Video - just don't use my phone for this
-Music - ditto
-GPS - of course I want some sort of GPS/map capability, but I don't use it that much and don't need a good one and don't want to pay a premium for it; my wife doesn't use it at all
Help?
thanks.