Comcast and end of life modem

[amlothi]

I have 25mbps Internet through Comcast. I have a docsis 2 modem that has worked fine for over 2 years. I get the correct max speed on all speed tests.

For a few months, I have been getting calls and notices from Comcast saying that I should upgrade my modem for better speed. However, I am getting the speed I pay for.

Question 1: Am I wrong to ignore this?

Also, 3 days ago I lost access to an online trading account using my home Comcast Internet. It works fine on 4g and elsewhere. No changes to modem or router. I tried connecting directly to modem, still doesn't work. Called tech support for the trading account and they can't figure it out.

I called Comcast and they said it is because the cable modem is end of life. They said I will slowly lose access to specific websites one at a time, and replacing the modem will fix this. Sounds like BS to me.

Question 2: Are they lying to me, or is this actually possible?

 

[NortheasternPJ]

Their comments are probably BS, but the big issue is they won't give you support. I had an EOL modem from them and they wouldn't even troubleshoot with it. Same as if you're a company with EOL / EOS switches, routers etc. they're just not going to do it.
 
Sounds like you don't own the modem. Why not just swap it out?

 

[amlothi]

I do own it. Don't want to have to buy a new one.

 

[NortheasternPJ]

Make sense then on your end. Have you power cycled your modem?
 
If so, when you do a trace route how far do you get to the "blocked IP"
 
Windows its Command Line traceroute IP
Linux / Mac it's tracert

 

[amlothi]

The website doesn't seem to respond to ping or traceroute even if I am on a connection that can access it. It's an https url, if that matters.


https://api.robinhood.com

 

[timlinin8th]

The issue isnt going to be speed related as the phone rep nitwits would have you believe, as a docsis 2.0 modem will still be able to generally surf as it can still connect to a single docsis channel. The problem is going to be that most docsis 2.0 modems don't support IPv6, which is going to be getting more important moving forward.