Amazon Prime Video is doing a voice over and I can't shut it off

Tokyo Sox

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Feb 16, 2006
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I'm trying to watch Season 5 of The Expanse and there's a mechanical voice over telling me what's happening on the screen ("a door slides shut leaving Bobby with a bomb. She runs from the explosion." ) and I cannot figure out how to turn it off.

I've looked in Amazon settings, and on generic iTunes settings and can't figure it out. It appears to be an Amazon specific problem as it's happening on another show but not on iTunes shows.

I tried re-starting iTunes, and logging out/back in of Amazon on my TV. Please help!
 

Tokyo Sox

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Not a FireTV and have never had this issue before, it seems to have switched on (or i unwittingly switched it on) in the last week or so, despite using the TV for a few years and the Prime Video for I dunno, a year or so.
How do I turn off assisted viewing?
 

SoxJox

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Dec 22, 2003
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This might help:

How do you turn off narrator on Amazon Prime?

Viewers can turn audio description on or off:
  1. Start playback of a movie or TV show with Audio Descriptions available.
  2. Select the Audio Languages option in your playback controls.
  3. Select the audio track with the [Audio Description] tag or the desired audio language without the tag.
 

johnmd20

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This might help:

How do you turn off narrator on Amazon Prime?

Viewers can turn audio description on or off:
  1. Start playback of a movie or TV show with Audio Descriptions available.
  2. Select the Audio Languages option in your playback controls.
  3. Select the audio track with the [Audio Description] tag or the desired audio language without the tag.
This is correct and should fix the problem.
 

Tokyo Sox

Baka Gaijin
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Feb 16, 2006
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There
This might help:

How do you turn off narrator on Amazon Prime?

Viewers can turn audio description on or off:
  1. Start playback of a movie or TV show with Audio Descriptions available.
  2. Select the Audio Languages option in your playback controls.
  3. Select the audio track with the [Audio Description] tag or the desired audio language without the tag.
This is all within Amazon Prime Video? So Step 1 is just to hit play on The Expanse S5e1? Audio Descriptions are most definitely available, but I can't see anywhere that's an option to actually select. And how/where do I get to Step 2?

Thank you.
 

Tokyo Sox

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Feb 16, 2006
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Oh I got it!! I didn't realize you could change settings from within an episode, thought it had to be done beforehand on a more general screen. Fixed; hopefully I don't have to do it for each episode but at least I know how now.

Many thanks for the help guys.
 

djbayko

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Jul 18, 2005
16,153
Los Angeles, CA
I'm trying to watch Season 5 of The Expanse and there's a mechanical voice over telling me what's happening on the screen ("a door slides shut leaving Bobby with a bomb. She runs from the explosion." ) and I cannot figure out how to turn it off.

I've looked in Amazon settings, and on generic iTunes settings and can't figure it out. It appears to be an Amazon specific problem as it's happening on another show but not on iTunes shows.

I tried re-starting iTunes, and logging out/back in of Amazon on my TV. Please help!
Just close your eyes and enjoy the movie :)
 

phrenile

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Aug 4, 2005
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Assisted viewing is popular for foreign language learning, since it's lots of listening to someone talk about exactly what you're looking at.