Well they're still having a weekend long event with all kinds of stuff going on, so there is outreach. I'm only telling you because I'm not sure if you knew that, not because I'm advocating that it's enough. Then again, as someone already asked, do all teams do this? Is it normal for fans to expect that kind of access?
And generally, it's silly to debate what being a fan means, fandom is very personal.
I will say that it's pretty shocking for me, who spent years saying "just get us one!" while I had my heart stomped on over and over, to see this level of vitriol toward the group that got us four. FOUR!
I get being upset, I get wanting answers, and I get wanting a better team. I get being critical. I get being very very critical. I get being pissed the hell off.
It's not the anger, it's the level of it, that blows my mind. Honestly, if I'm John Henry, and I'm reading some of the vitriol (not just here, but generally), I'm asking myself why I bothered. He's the best steward this franchise has ever had, regardless of where they are now. I think it's important to remember that.