My wife has an HP laptop running windows 10. She used it yesterday with no issues. This morning, it prompted her for a password upon waking it from sleep mode. She has never used it with a password before. One was set up when it was purchased in 2016 (it gives her a hint), but she doesn't remember it. We disabled the password login and she has been using it for two years without a password. She called HP, and they said they can fix it for $150. Does this sound right? How does the password turn itself on? Is there a way I can work around this?