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Locked out of laptop

Discussion in 'BYTE ME: Technology discussion' started by Boston Brawler, Dec 22, 2017.

  1. Boston Brawler

    Boston Brawler Member SoSH Member

    Messages:
    8,028
    My wife has an HP laptop running windows 10. She used it yesterday with no issues. This morning, it prompted her for a password upon waking it from sleep mode. She has never used it with a password before. One was set up when it was purchased in 2016 (it gives her a hint), but she doesn't remember it. We disabled the password login and she has been using it for two years without a password.

    She called HP, and they said they can fix it for $150. Does this sound right? How does the password turn itself on? Is there a way I can work around this?
     
    #1 Boston Brawler, Dec 22, 2017
    Last edited: Dec 22, 2017
  2. Back Bay

    Back Bay Member SoSH Member

    Messages:
    12,353
    Reboot the laptop, press F8 repeatedly, it will be Safe Mode when it boots. Then go to the admin section and reset accounts you have password enabled.
     
  3. Harry Hooper

    Harry Hooper Well-Known Member Lifetime Member SoSH Member

    Messages:
    24,548
    If this concerns the hardware-based password on HP laptops, that kicks in before the booting process really gets going. HP's help will likely be required.

    If this concerns a Windows login password, then there likely are some workarounds.
     
  4. Boston Brawler

    Boston Brawler Member SoSH Member

    Messages:
    8,028
    F8 did not work. I was able to get a menu by pressing and holding shift while selecting restart from the password prompt screen. However safe mode did not come up when I selected it. It just brought me right back to the password prompt after selecting it and rebooting.
     
  5. Boston Brawler

    Boston Brawler Member SoSH Member

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    8,028
    It is the login for the windows username. I don't think it is an HP specific thing. It's the microsoft username at startup.
     
  6. Boston Brawler

    Boston Brawler Member SoSH Member

    Messages:
    8,028
    All roads prompt a password. Shift plus restart brought up a menu of options, but any that are selected (safe mode, command prompt, etc...) bring me to a screen that says "choose an account to continue", the only account is my wife's, and then it prompts for a password.
     
  7. Boston Brawler

    Boston Brawler Member SoSH Member

    Messages:
    8,028
    I also attempted to interrupt booting three times in a row by cutting the power during boot, to force safe mode. It brought me to the password.

    So did selecting system restore point on the menu I got to.

    Is it possible this is one of those ransom hacks and we just don't realize it yet?
     
  8. Boston Brawler

    Boston Brawler Member SoSH Member

    Messages:
    8,028
    By pressing esc when powering on, I can get into something called InsydeH20 setup utility. I don't see a way to disable or change the windows user password, though.
     
  9. Couperin47

    Couperin47 Well-Known Member Silver Supporter SoSH Member

    Messages:
    12,754
    Most of the free utilities here will work with Windows 10. 3 that are free and definitely work with Win 10 here.
     
    #9 Couperin47, Dec 28, 2017
    Last edited: Dec 28, 2017
  10. Kun Aguero

    Kun Aguero lurker

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    162

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