So we've been using ScreenConnect for our remote access sessions for my company since we launched (thanks for the rec, @AlNipper49!) and it's been awesome.
However, last night I was unable to hear what's happening on a remote machine. I normally use Firefox, but it didn't work there or Chrome or even Edge (which I tried for the first time).
I don't have any new firewall rules, I disabled my AV to see if that was the problem (it's not), and it's not muted in Windows system sound mixer.
I was able to log in with my laptop and my phone and am able to hear on those devices, which means it's not linked to a permission for my account (I'm the admin!).
I tried different sound/speaker devices, no luck. I switched things in ScreenConnect to use a different device for output, and nothing there either.
I'm genuinely stumped. I've rebooted (obviously), and all other programs are working fine in terms of sound.
However, last night I was unable to hear what's happening on a remote machine. I normally use Firefox, but it didn't work there or Chrome or even Edge (which I tried for the first time).
I don't have any new firewall rules, I disabled my AV to see if that was the problem (it's not), and it's not muted in Windows system sound mixer.
I was able to log in with my laptop and my phone and am able to hear on those devices, which means it's not linked to a permission for my account (I'm the admin!).
I tried different sound/speaker devices, no luck. I switched things in ScreenConnect to use a different device for output, and nothing there either.
I'm genuinely stumped. I've rebooted (obviously), and all other programs are working fine in terms of sound.