Ok, I ll forego the ranting, but I have a situation with Verizon. Basically over the past week, I tried upgrading my set top box in order to get 1080p resolution instead of 1080i. However, they told me that in order to do so, they had to upgrade my equipment which I consented to. However, while doing so, they also changed my grandfathered TV plan without telling me and now I have to choose between paying the same for less channels or more to get an acceptable number of channels, but still less than I was getting.
The worst part is I am going to their webpage to see what channels each of their new plans is offering, but they don't show that. Not to mention the website sucks and is buggy as hell. Worst of all, under the new plan they put me on, I am supposed to choose 5 favorite channels and based on those, they pick the rest of the channels they show. Guess what? They already picked 5 favorite channels for me and no one told me about it!
The customer representative I talked to yesterday was understanding and eventually told me I needed to talk to a supervisor, because there was nothing she could do.
So now I am thinking, before I go ahead and speak to a supervisor, I need to have studied my alternatives, though frankly, just based on my customer experience over the last week, the suckitude of which is even bigger than I described here, I am thinking of switching to Youtube or Fubo. Does anyone have experience with current Fios offerings or any ideas about what to ask for? I just want to watch ESPN, sports, namely soccer & basketball and on occasion some CNN. As far as Fubo & youtube are concerned, can I use a remote control for those instead of a phone app? Do people channel surf on streaming services? Are there any big channels missing from them? I noticed Fubo doesn't carry CNN and Youtube doesn't carry any local Fox Sports stations.Am I right?
Any feedback welcome.