recovering a hacked facebook account

scottyno

Member
SoSH Member
Dec 7, 2008
8,979
Had a friend get her facebook account hacked last night, email phone number etc all changed so she has no way to access it. When she posted about it on twitter she pretty much immediately got 30 spam tweets likely either from scammers or the hackers themselves offering to help her get her account back if she contacts them, in exchange for a lot of money I'm sure. It seems that in general with facebook it' nearly impossible to actually get in contact with a real person, and they seem pretty bad at stopping these hacks. Anyone know of a way to actually get in contact with a real person that could actually do something?
 

Gehenna

Eleanor Abernathy
Lifetime Member
SoSH Member
Oct 25, 2002
3,071
Mililani, HI
This actually just happened to one of the directors on our non-profit's board and it has been DAYS and she still doesn't have her Facebook recovered, which means she has not been able to assist with the moderating of our rescue's Facebook group. They were able to change her phone and e-mail before she was able to intervene through the auto-email as well.

I know she apparently got to some point where she had to send a picture of her ID in but still nothing in terms of getting her account access back.

Would definitely love to know if there's anything else she can do.
 

edoug

Member
SoSH Member
Jul 15, 2005
4,253
I think they did, but because this happened while she was asleep by the time she actually saw the email the hackers had already changed everything which made the auto email facebook had sent useless.
Oh man, that really sucks. She needs to get her friends and family to unfriend her until there is a solution.
 

bsj

Renegade Crazed Genius
SoSH Member
Dec 6, 2003
21,551
Central NJ SoSH Chapter
I am having SO much trouble with something like this.

My dad is in a nursing home and has dementia. Not total dementia, he just has trouble with short term memory. He also has a Facebook account. One that I set up for him. He used it for a while, but since he has been in the nursing home hasnt. He recently asked me to update it just to say things like he isnt working any more, and to give people some of his contact info. I had ALL of the right info. I had the login password. I had the email account password he/we used. I didnt get anything wrong.

However, when I tried to login it gave me one of those "we need to verify your login" messages. However, rather than sending me a code, the ONLY option they gave me was to call 3 friends offline, of 5 THEY chose, and have them go to a link, get a code, call me with it, and then enter it in the page. Problem is, only one of those people is someone my dad is actual friends with. The other 4 are either people he hasnt spoken to in many many years or businesses that he "friended" years ago that were really "pages" in profile form, and not actual people.

So..we never locked ourselves out, but we are locked out. Sigh.
 
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djbayko

Member
SoSH Member
Jul 18, 2005
17,808
Los Angeles, CA
I am having SO much trouble with something like this.

My dad is in a nursing home and has dementia. Not total dementia, he just has trouble with short term memory. He also has a Facebook account. One that I set up for him. He used it for a while, but since he has been in the nursing home hasnt. He recently asked me to update it just to say things like he isnt working any more, and to give people some of his contact info. I had ALL of the right info. I had the login password. I had the email account password he/we used. I didnt get anything wrong.

However, when I tried to login it gave me one of those "we need to verify your login" messages. However, rather than sending me a code, the ONLY option they gave me was to call 3 friends offline, of 5 THEY chose, and have them go to a link, get a code, call me with it, and then enter it in the page. Problem is, only one of those people is someone my dad is actual friends with. The other 4 are either people he hasnt spoken to in many many years or businesses that he "friended" years ago that were really "pages" in profile form, and not actual people.

So..we never locked ourselves out, but we are locked out. Sigh.
What a strange, intrusive way to verify someone.
 

Gehenna

Eleanor Abernathy
Lifetime Member
SoSH Member
Oct 25, 2002
3,071
Mililani, HI
I did some Googling after seeing this post and responding and it looks like a LOT of people are having this issue and most are completely fucked. Facebook seems to not give a shit about helping people in this situation.
 

scottyno

Member
SoSH Member
Dec 7, 2008
8,979
I did some Googling after seeing this post and responding and it looks like a LOT of people are having this issue and most are completely fucked. Facebook seems to not give a shit about helping people in this situation.
And every one that posts about it on twitter gets inundated with dozens of spam/scambots telling them to call/text/dm someone that they guarnatee can fix it from accounts that literally only message people telling them ways to supposedly unlock a hacked account.

It's presumably happening more recently because of that huge dump of various info from millions of users that was posted not that long ago
 

scottyno

Member
SoSH Member
Dec 7, 2008
8,979
Apparently my friend got her account back today, not sure how yet, but if she figured out a helpful workaround or who to talk to I'll post it in here to hopefully help others out in a similar situation
 

Gehenna

Eleanor Abernathy
Lifetime Member
SoSH Member
Oct 25, 2002
3,071
Mililani, HI
Apparently my friend got her account back today, not sure how yet, but if she figured out a helpful workaround or who to talk to I'll post it in here to hopefully help others out in a similar situation
Great news! Please do share when you find out.
 

scottyno

Member
SoSH Member
Dec 7, 2008
8,979
Great news! Please do share when you find out.
Unfortunately it sounds like the solution is either hope to get lucky with the form or know someone who knows someone that works there and is in a position to pull some strings and get yours handled faster, so great for her, but not so great for the situation as a whole.
 

scottyno

Member
SoSH Member
Dec 7, 2008
8,979
There's some way to get to a page where you can scan your ID to prove you're you if you say you don't have access to any other ways to verify your account since the hacker changed everything which seems to expediate the process some, but it's apparently not easy to get to. I guess you need to try to change your password and then click somewhere that you have no way to verify the change and it'll get you to the ID page.
 
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bsj

Renegade Crazed Genius
SoSH Member
Dec 6, 2003
21,551
Central NJ SoSH Chapter
There's some way to get to a page where you can scan your ID to prove you're you if you say you don't have access to any other ways to verify your account since the hacker changed everything which seems to expediate the process some, but it's apparently not easy to get to. I guess you need to try to change your password and then click somewhere that you have no way to verify the change and it'll get you to the ID page.
yeah this is what I got for my dad. now I need to go to Boston from NJ just to get a picture of his ID
 

scottyno

Member
SoSH Member
Dec 7, 2008
8,979
yeah this is what I got for my dad. now I need to go to Boston from NJ just to get a picture of his ID
Anyone there that can either scan or take a pic of his id and then email it to you?
 

sox311

Member
SoSH Member
Jan 30, 2004
1,738
That's what she said.
Has anyone been able to overcome this yet? My wife's facebook was hacked about four months ago. They changed all her info and we have no way to access it. And no one can help or even get a remote shot at fixing it.

Two form authentication or some other more detailed password is a must now it seems...