Office 365 Help

[JakeRae]

I have a current license for Office 365 University. (Yes, I know, licenses suck, but the University one did not seem like a terrible deal, all things considered.) Starting yesterday, my Office programs seem to have de-activated themselves and are not accepting my Microsoft password to reactivate. I have reset my password and it definitely works to sign into my account at the store, which shows my active and valid subscription to Office. Since Microsoft has virtually non-existent phone support I am turning to SoSH to see if there is anything I can do to fix this problem on my end. 
 
I have restarted my computer. I have also tried re-installing Office (twice now). I lack other ideas.

 

[JakeRae]

And, like magic, as soon as I post here, I tried backdooring into Word through OneDrive. While that didn't work, it did get Microsoft to send me information about how 2-step verification works (which I'm unaware of turning on but am fine with it existing). Apparently, it was all a 2-step verification process problem and everything is now back to working normally. I credit SoSH with solving this problem for me anyway.
 
Mods, feel free to delete this thread, or leave it if it might be helpful to someone else in the future.
 
Also, how is it possible that a company that is trying to convert its user base to cloud based, license focused products doesn't have 24/7 support? If there were any way to stop using Microsoft products and still function in my life, the last 3 hours of not being able to find a single way to get actual support would have convinced me to do it. 

 

[AlNipper49]

The key takeaway here is that nobody should be using Office365 or Google Mail in any sort of production environment that requires high uptime.  Too much shit like this happens and when it does it is literally impossible to get an answer.  Try calling "google support"    Microsoft was staggeringly better until recently... although we can still call them if we have to the guys are waiting hours to talk to a real human.

 

[DLew On Roids]

This doesn't just go for small customers.  I work with an enormous O365 customer (50,000+ seats) that has a terrible time getting MSFT to work with them.