I’m having intermittent internet connection problems on my home network, and I can’t locate the problem.
Increasingly over the last couple months, the internet has gone down. The router continues to broadcast fine, even to the furthest points in the house. Sometimes the outage occurs overnight (I know because my air conditioning/heating unit sends me an email that it can’t connect to Carrier HQ). Sometimes it goes out during the day. Usage or load doesn’t seem to impact when it goes down.
The usual solution is to reboot the modem and the router, and that always works, sometimes for weeks at a time. But lately it’s lasted only a few days, sometimes less. Each time rebooting the modem and the router works to restore service.
I called my ISP both when the modem worked and later when it was down. Both times the customer service rep said everything looked fine on the ISP's end. A service tech came to the house, but he couldn’t identify a likely cause. He said service from the street into my house was good, the signal was strong and all connections were tight. His only suggestion was to buy a new modem (“but keep the receipt”). He didn’t have any suggestions if the new modem failed to correct the problem.
The modem is about three years old, I think. Maybe a little more. When modems fail, do they die a slow death with intermittent failures or do they just die? Should I replace the Ethernet between my modem and router? Or the coax into the modem? I thought I would check here before buying a new modem that I may or may not need.
Details:
ISP: Cox
Router: Asus AC2400
Modem: Motorola Surfboard SB6141
Thanks in advance
Increasingly over the last couple months, the internet has gone down. The router continues to broadcast fine, even to the furthest points in the house. Sometimes the outage occurs overnight (I know because my air conditioning/heating unit sends me an email that it can’t connect to Carrier HQ). Sometimes it goes out during the day. Usage or load doesn’t seem to impact when it goes down.
The usual solution is to reboot the modem and the router, and that always works, sometimes for weeks at a time. But lately it’s lasted only a few days, sometimes less. Each time rebooting the modem and the router works to restore service.
I called my ISP both when the modem worked and later when it was down. Both times the customer service rep said everything looked fine on the ISP's end. A service tech came to the house, but he couldn’t identify a likely cause. He said service from the street into my house was good, the signal was strong and all connections were tight. His only suggestion was to buy a new modem (“but keep the receipt”). He didn’t have any suggestions if the new modem failed to correct the problem.
The modem is about three years old, I think. Maybe a little more. When modems fail, do they die a slow death with intermittent failures or do they just die? Should I replace the Ethernet between my modem and router? Or the coax into the modem? I thought I would check here before buying a new modem that I may or may not need.
Details:
ISP: Cox
Router: Asus AC2400
Modem: Motorola Surfboard SB6141
Thanks in advance
