This past couple of weeks I came across a slew of articles about a phone company I hadn't heard before, Xiaomi. It's a chinese company and normally, as soon as I hear that piece of information I get a snobbish and turn around determined not to hear anything more about it. But this one looks different, as it looks to have managed the unique feat of combining high specs, high quality and low prices. Without fanfare it seems to have become the third largest cell phone company in the world just by taking a big chunk of the chinese market. So far they don't sell in the US, although you can find devices on ebay - and apparently gps data say a million of them have found their way in the market anyway.
Here's a part of the Bloomberg article I just came across:
http://www.bloombergview.com/articles/2014-11-06/xiaomi-s-killer-app-its-business-model
Here's a part of the Bloomberg article I just came across:
Xiaomi's flagship phone, the Mi4, sells for a minimum of $327. Its specifications are largely the same as, say, the Samsung Galaxy S5, which costs at least $150 more. The Chinese maker doesn't skimp on component quality to drive down the price: It uses the same Sony battery and optical sensors, Qualcomm processor, Wi-Fi and audio chip, Samsung RAM chip and parts as other premium smartphones. Xiaomi phones don't look or feel cheap, though their design is minimalistic. The Mi interface, with its highly intuitive, native-feeling and iOS-like Android flavor, is an improvement on Google's version of the operating system and doesn't suffer from the bloatware inflicted on users by other phone manufacturers.
The company is spending very little on conventional marketing. Instead, it provides forums and communicates with users on social networks. In 2013, it only spent 3.2 percent of revenue on sales and marketing. Apple's sales and marketing efforts consume twice as big a share of revenue, which is 40 times greater than Xiaomi's. Samsung's selling and marketing expenses account for 16.3 percent of sales.
Even though it saves on everything except quality parts, Xiaomi still has a gross margin only half as high as Apple's or Samsung's. It did, however, make a net profit of $566 million last year, 12.8 percent of revenue. That's high: Samsung's net profit last year was 13.3 percent of revenue.
That may explain why Xiaomi is attempting to attract its latest round of financing at a higher valuation relative to sales than Apple commands. The Chinese company may be more valuable than any other mobile phone manufacturer because its business model is a killer app. Xiaomi founder Lei Jun described it this way:
When I was with Kingsoft, I had the opportunity to work with Nokia and Motorola, 2 mobile phone giants of their time. One day, I pointed out to their R&D boss, some inadequacies. After that, they merely acknowledged my input, but never acted upon what I had said. So I thought to myself, if I make a phone, you can tell me anything you wish for it or what's wrong. If it is justifiable, we will work on it immediately. I'll give you an update every week and you may even see your wishes come true within a week.
In this era of marketing-driven business, "build it and they will come" isn't a popular approach. It is effective, however. When Xiaomi phones become more readily available in Europe and the U.S., there will be no reason to pay more for competing products whose specifications and build quality are practically the same.
http://www.bloombergview.com/articles/2014-11-06/xiaomi-s-killer-app-its-business-model