I need to fix this Macbook - is it worth my time to go to the Apple Store?

milfordsoxfan

Member
SoSH Member
Jan 26, 2006
246
Connecticut
I have a MacBook Air from work.  I hate it, and it hates me.  It will not boot after I attempted to accept some software and possibly OS updates.  I got on the chat with the Apple support people, tried a series of basic troubleshooting steps, and no dice.  For the record, I know jack and shit about Apple products, and am finding the transition from PC to be frustrating.  
 
So there's an Apple store that's about 8 miles from me.  But it's kind of an annoying drive.  I could bring this thing into work on Monday and give it to IT, but it's the only computer that I have Excel and Word on, and I needed to do some work this weekend.  Yeah, I could use the Google cloud apps that mimic office, but it's not the same, and for a variety of reasons that's a pain for me.  Plus there's some files I think I don't have on my own laptop.
 
Anyway, I really don't want to drive to the store if it's going to be a waste of time.  I'm sure a bunch of people here must have been to Apple stores before - I never have - are the people at the stores generally pretty successful at fixing these things?  I don't care if I need to pay them some relatively small amount of money.  It's more about driving to this place on a Saturday when I could be sitting on my ass watching TV.       
 

soxhop411

Member
SoSH Member
Dec 4, 2009
34,150
milfordsoxfan said:
I have a MacBook Air from work.  I hate it, and it hates me.  It will not boot after I attempted to accept some software and possibly OS updates.  I got on the chat with the Apple support people, tried a series of basic troubleshooting steps, and no dice.  For the record, I know jack and shit about Apple products, and am finding the transition from PC to be frustrating.  
 
So there's an Apple store that's about 8 miles from me.  But it's kind of an annoying drive.  I could bring this thing into work on Monday and give it to IT, but it's the only computer that I have Excel and Word on, and I needed to do some work this weekend.  Yeah, I could use the Google cloud apps that mimic office, but it's not the same, and for a variety of reasons that's a pain for me.  Plus there's some files I think I don't have on my own laptop.
 
Anyway, I really don't want to drive to the store if it's going to be a waste of time.  I'm sure a bunch of people here must have been to Apple stores before - I never have - are the people at the stores generally pretty successful at fixing these things?  I don't care if I need to pay them some relatively small amount of money.  It's more about driving to this place on a Saturday when I could be sitting on my ass watching TV.       
If its from work, ask someone what the warrenty situation is, becuase if its under warrenty its will cost no $$ to fix.
 
Anyway, I really don't want to drive to the store if it's going to be a waste of time.  I'm sure a bunch of people here must have been to Apple stores before - I never have - are the people at the stores generally pretty successful at fixing these things?-YES 
 
It sounds like it may be a hard drive issue So take it in. First make an appt on the apple store website today so your wait is mininum.. 
 

derekson

Well-Known Member
Bronze Supporter
SoSH Member
Jun 26, 2010
4,399
If it's under warranty there's no reason not to bring it to the Apple Store. Just make sure you make an appointment on the website rather than walking in and waiting for the first available one. As Apple popularity has exploded it's gotten pretty much impossible to just walk in and get a genius appointment.
 

milfordsoxfan

Member
SoSH Member
Jan 26, 2006
246
Connecticut
Thanks.  I made an appointment on the chat.  I don't think the thing is under warranty, but I don't really have any idea.  
 
And yeah, the chat guy said that the disk diagnostic tool was showing funny results.