Snodgrass'Muff said:
You are talking about a company in the communication business do you really expect them to communicate all that well?
F$%^ You, Time Warner Cable
- Thread starter zenter
- Start date
You are talking about a company in the communication business do you really expect them to communicate all that well?
Snodgrass'Muff said:
Don't hold your breath:
zenter said:
To put a finer point on it, Comcast is the 1990s Atlanta Braves of Consumerist's worst companies. This is often driven by service and customer relations.
So Time Warner just sent me an Email, noting that they raised my internet speed from 50 to 100 Mbps. I just rebooted my modem and did a speed test over wifi from my laptop and it came in at 78.77 MBps. Not bad. I think it's safe to say that 78 is the highest amount of bandwidth I have ever seen.
Pretty good Time Warner, pretty good. I'm sure whatever it is I'm doing with Time Warner is requiring me to overpay but if I have speeds like that, it's all good. I do a lot of work from home and the speed and consistency of my internet connection is directly related to my productivity.
Just to add, I just tested my desktop, which is wired. 108 Mbps. Definitely not bad. Blazing fast for a cable modem in today's world.
Pretty good Time Warner, pretty good. I'm sure whatever it is I'm doing with Time Warner is requiring me to overpay but if I have speeds like that, it's all good. I do a lot of work from home and the speed and consistency of my internet connection is directly related to my productivity.
Just to add, I just tested my desktop, which is wired. 108 Mbps. Definitely not bad. Blazing fast for a cable modem in today's world.
johnmd20 said:
Bump. Time Warner increased the speed again. They were over last week updating my modem. It's officially 299Mbps now from the wired connection and 250Mbps over WiFi.
Speeds have improved dramatically. I am not sad about this.
Next time you run these test find out what your latency is. That and not bandwidth is what's really important but you'd never know listening to ISPs. You could have a huge bandwidth but if your packets take an eternity to be sent and received then who cares, right? Though it sounds like you're doing fine. Just a FYI!
rembrat said:
I am not sure what the latency (how do you look that up) is but I can stream on my Roku, iPad, Xbox, Macbook pro, and Kindle Fire at the same time without a hiccup on any of the streams. So it's pretty peppy.
You can use http://www.pingtest.net/ to test it. You'll be looking for the Ping highlighted in green at the end of the test. The lower the better.
Yea, if you can do all that and not experience a lag you are doing great.
Yea, if you can do all that and not experience a lag you are doing great.
Has anyone been able to connect an Xbox One to use when playing online with Time Warner? I can run netflix etc, but when I attempt to play FIFA online it fails. I am being informed that the system can not get a "Teredo IP address".
Xbox support and the makers of my gateway an Arris dg1670a tell me the issue is on Time Warner's end, but Time Warner is basically oblivious.
I have opened the required ports, enabled the DMZ for the Xbox and just turned off the firewall, nothing has worked.
Any help would be appreciated as TW is useless.
Xbox support and the makers of my gateway an Arris dg1670a tell me the issue is on Time Warner's end, but Time Warner is basically oblivious.
I have opened the required ports, enabled the DMZ for the Xbox and just turned off the firewall, nothing has worked.
Any help would be appreciated as TW is useless.
Silverdude2167 said:
Teredo IP tunneling is a technology to to give you full IP6 connectivity.
If you had Googled that, the 2nd entry that comes up fully covers your exact issue:
http://www.reddit.com/r/xboxone/comments/1wl55v/xbox_one_cannot_get_a_teredo_ip_address/
as do the next dozen entries...
Thanks for the snark.Couperin47 said:
If you read my post fully you would have seen that I have opened all of the ports on the gateway and nothing is happening. I have created a DMZ and then turned off the firewall. I am very capable of googling and have spent 2 days on this before coming here.
But thanks for the most basic advice
In order for me to measure "packet loss" I get a message that indicates I'm required to have JAVA...would you happen to know which one of these I need? I'm adverse to adding programs I may not need. Excuse my ignorance...thanks in advance.rembrat said:
There is a monthly charge of $3.27 that began sometime this year to access the guide... endless rate hikes but to add a fee for the guide is unreasonable, jack up the price on some other feature.
75cent bleacher seat said:
The gym in my building has a tv with TWC that can't access the guide. I never understood this since I assumed that the guide was part of the basic package. Now it makes sense. What a dick company. I've never dealt with a company that raises prices and fees so often while at the same time selling a really shitty product.
HBO is planning on becoming a stand alone subs app. If this is a success and if say ESPN does the same, then cable TV is over. Can't wait.
Couperin47 said:
No, but I really can't imagine it being any worse. The constant equipment issues, the service outages, shitty performance (like basically being on dial up internet speeds for months because of a capacity issue in my neighborhood), billing problems, rate hikes, hidden fees- unless my service was totally disconnected I don't see how it could get worse.
ifmanis5 said:
hmm, so who is your Internet provider ? and with the evisceration of Net Neutrality...guess who's going to deprecate the priority of HBO, Netflix etc. I'm sure they will give us really high bandwidth...at a cost.
glennhoffmania said:
Couperin47 said:
I've been with both in the last 5 years and Time Warner, at present for me, is much worse than Comcast ever was on billing and services and content and even customer service.
Here's my latest TWC incident, just to vent.
Apparently they recently added a power saving feature to the boxes. If they aren't used for four hours they automatically shut off. I usually leave the box on and turn the tv off, so the remote is always left with the tv function active instead of the box. When the box shuts off automatically, the remote automatically switches to the cable function for some reason. So I go to turn the tv on and nothing happens because it isn't obvious when the box is off. For a week or so we thought something was wrong with the tv and/or the remote since TWC never informed us that they added this feature. There's also an option to disable the power saving function, but it wasn't working.
I called customer service and they explained this change to me. They refreshed my boxes, disabled the function and said it should be fine now. Of course nothing changed at all. The rep said the only other option is to have a service call, which I've done at least six or seven times in two years. The boxes we have now otherwise work fine and we just got them about a month ago when the previous ones died. I'm tired of waiting around for a tech, especially since if they call when they're on their way and you don't answer they turn around and cancel your appointment. This happened to me once because I happened to be in the elevator or something and didn't have cell service. I'm also tired of rescheduling everything on the DVRs so I don't want new boxes again.
So basically they just added a new hidden fee, added a feature on the boxes that doesn't work, and once again told me I need to schedule an appointment because their equipment sucks.
Apparently they recently added a power saving feature to the boxes. If they aren't used for four hours they automatically shut off. I usually leave the box on and turn the tv off, so the remote is always left with the tv function active instead of the box. When the box shuts off automatically, the remote automatically switches to the cable function for some reason. So I go to turn the tv on and nothing happens because it isn't obvious when the box is off. For a week or so we thought something was wrong with the tv and/or the remote since TWC never informed us that they added this feature. There's also an option to disable the power saving function, but it wasn't working.
I called customer service and they explained this change to me. They refreshed my boxes, disabled the function and said it should be fine now. Of course nothing changed at all. The rep said the only other option is to have a service call, which I've done at least six or seven times in two years. The boxes we have now otherwise work fine and we just got them about a month ago when the previous ones died. I'm tired of waiting around for a tech, especially since if they call when they're on their way and you don't answer they turn around and cancel your appointment. This happened to me once because I happened to be in the elevator or something and didn't have cell service. I'm also tired of rescheduling everything on the DVRs so I don't want new boxes again.
So basically they just added a new hidden fee, added a feature on the boxes that doesn't work, and once again told me I need to schedule an appointment because their equipment sucks.
glennhoffmania said:
I noticed the same thing and it sucks with a Tivo. I will be calling them up and hopefully they can fix it as they did yours.
The_Powa_of_Seiji_Ozawa said:
I have TW, but in a small town that had it's entire infrastructure built new because they only added Internet 7 years ago...parts of their Net inherited over the years are much sketchier. This will all be academic if the merger takes place... we will all get the same 'worst of breed' experience.
caminante11 said:
Yeah don't hold your breath. They didn't fix it. Sorry if that wasn't clear. In the end the options are to deal with it or have a tech visit.
Yeah that's my next step. Just haven't gotten around to it yet. One would think that the cable company could handle this for its customers but apparently not.
Couperin47 said:
This. HBO is still aligned with TWC and the cable companies to kill net neutrality. But in the meantime HBO wants to make money off the estimated 5 million people using Go with someone else's password and the estimated 10 million people that are broadband-only (i.e. non-cable). [Those figures from this Verge article.]
Barging in on Netflix's turf - and having more capital, cable's support, and the juice to kill them off or at least stunt their growth - is also a benefit.
Throttling or charging premium for specific broadband access to content (anti-Netflix, pro-HBO/TWC) isn't a question of if, but when.
Are you saying that you think cable companies will charge you a different to rate access Netflix than HBO?Trlicek's Whip said:
I honestly don't think there's a high chance of that happening unless all data providers agree to do this. Cable as ISP is vastly different from a competition perspective than cable as video provider. There's a lot of competition for broadband access including cable, cellular, satellite and DSL. There are no licenses on data like there is on content. I guess it's theoretically possible that ATT signs a deal with Netflix or Comcast a deal with Amazon that gets them exclusive rights to their content but I seriously doubt it. That's all without considering federal, state and local regulations that apply to cable companies.SumnerH said:
More accurately, Time Warner no longer owns Time Warner Cable (or Time Inc for that matter). Time Warner still owns HBO.Bongorific said:
SumnerH said:
Oh, they may very well give you access to Netflix et. al. with no surcharge. Why wouldn't they (for 28.8kbps service)?
And right on cue, all of my services go out tonight. No signal for anything. Total outage in my neighborhood with no ETA to resolve it.
Time Warner Cable is so bad that I switched to Fairpoint this year. And it is better. Fairpoint.
What the hell is Fairpoint?
Is there any way to get the Red Zone channel without buying the whole TWC sports pack?
Is there any way to get the Red Zone channel without buying the whole TWC sports pack?
glennhoffmania said:
Fairpoint is/was the pathetically under-capitalized rural telephone company in the Southeast that Verizon sold their entire telco plant to throughout the Northeast years ago. In every state, including mine (NH) at hearings it was pointed out that they had neither the capital or expertise to absorb such an infrastructure. Predictably, the 'regulators' approved these sales based upon utterly ridiculous projections. In less than 5 years, of course, Fairpoint collapsed into bankruptcy, which allowed them to wash many of the legitimate obligations they had acquired (as all concerned expected). Today's Fairpoint remains technically inept and under capitalized as they tend to the aging groundline plant that was Nynex and their older holdings in the Southeast.
Up here in NH TW offers RedZone (there may be one or 2 other channels in the package) for an extra $8.95/mo...hell of a deal.
I think my package is about $10 and it includes a bunch of channels. I guess it's a good deal, but I was hoping I could convince them to throw it in for free since I'm already paying an obscene amount for their shitty service. They politely declined.
Fairpoint is pathetic. Time Warner Cable up here in NH was even worse. They kept jacking up the internet only rates, whilst the service quality declined. Our neighborhood would randomly drop its TWC internet connection pretty much daily for about a minute, yet TWC would continue to reshuffle me through Level 1 tech support.Couperin47 said:
Get this...Level 1 insists on putting a 24 hour monitor on the connection, to see if it drops. With their 'new' modems, the drops wouldn't even show up on the monitor. And, the 24 hour monitor results could only be viewed by the support person who put the monitor in place. And, there was no way to get the same support person on the phone (even if you ask for their identification). And, the field techs don't have access to a lot of that data either.
The problems were especially bad if you use IP communications (ie IP phone, web meetings, etc.), you're up the creek, because your connection drops out in the middle of your call. Net net, a lot of us are dropping Time Warner Cable. I can't believe that Fairpoint can be seen as an improvement, but it is.
150 MB downspeed (ultimate 300) an hour later 1.2 MB downspeed. I get that it is NYC and other users, but come on that drop is insane.
threecy said:
It depends on where you are...in much of the few places that are TW in NH they inherited an old network and they definitely have not spent the cash to improve it. I got lucky... TW and Keene had been in a standoff for several years as their franchise agreement was ending and the existing infrastructure was so old, there was NO internet service. There was finally an agreement on a new long term franchise and TW came in 6 years ago and rebuilt it all from the ground up to include Internet etc. For this reason, and this reason alone, our service is hideously overpriced but rock stable (they even realized the necessity to completely redo every drop from pole into each home... which were in laughable condition). They also closed most of the local office, got rid of 2/3 of the staff and we're not even recognized as a location: they gave up completely trying to sell local advertising... I'm in SW NH and all my local ads are for car dealers and business in Portland or even further north in Maine... hell I get ads for a grocery chain in Presque Isle....
While I typically hate TWC I actually got them to reup their promo internet pricing by just calling and saying "I don't want to pay $60 for internet. Put me on every day low price." They asked of I streamed video and put me on hold for 15 minutes (checking in every 2 minutes to tell be they hadn't hung up) then came on and said they could put me on the promo price for 12 months.
Cancelled TWC TV about a year ago and kept internet. Just received a card in mail asking me to come back for $10 per month, equipment included for twelve months. I still hate them.
Timeline:
2/12 - recurring payment via credit card was rejected, unbeknownst to me (turns out this was due to me not updating the billing info 6-8 months ago when I was automatically issued a new card number on existing account. Apparently, the issuer and the merchant will still sometimes allow recurring payments to go through for an arbitrary amount of time)
2/16 - I called to cancel showtime. Nothing was said about rejected payment and no other contact made
2/18 - I turn off my phone for the next week when I head to the Bahamas on vacation
2/24 - I turn my phone back on and have two vague voicemails from TWC about a "change to my account". I assume it has to do with showtime and wait for the next call.
2/26 - I get an email saying my account is overdue and a late fee has been assessed. I immediately chat with a rep who waives the fee. However, I have had my credit card privileges suspended for 6 months due to the rejected payment and must pay via bank account only. I complain and have the issue escalated and am told that it could take 3 days to resolve. I decide to wait to submit payment (matter of principle; I could pay via bank)
2/27 - I call the credit card company, find out about the fraud situation detailed above. Later, I have a voicemail from the escalation team, who tells me to call back but doesn't leave a number. I call the general line, get an immediate prompt that my account is now disconnected. When I finally get a rep, they have no way to put me through to escalation and tell me they can't take payment via the credit card because of the open escalation issue. I ask, then why the fuck can they disconnect my account during the open issue, less than 24 hours after first notifying me to a missed payment. They can't help me. I ended up paying via the bank, for the sole reason that my DVR is full of shit from the past two weeks.
I'm calling DirecTV monday and they can go fuck themselves. 11 years of this bullshit.
2/12 - recurring payment via credit card was rejected, unbeknownst to me (turns out this was due to me not updating the billing info 6-8 months ago when I was automatically issued a new card number on existing account. Apparently, the issuer and the merchant will still sometimes allow recurring payments to go through for an arbitrary amount of time)
2/16 - I called to cancel showtime. Nothing was said about rejected payment and no other contact made
2/18 - I turn off my phone for the next week when I head to the Bahamas on vacation
2/24 - I turn my phone back on and have two vague voicemails from TWC about a "change to my account". I assume it has to do with showtime and wait for the next call.
2/26 - I get an email saying my account is overdue and a late fee has been assessed. I immediately chat with a rep who waives the fee. However, I have had my credit card privileges suspended for 6 months due to the rejected payment and must pay via bank account only. I complain and have the issue escalated and am told that it could take 3 days to resolve. I decide to wait to submit payment (matter of principle; I could pay via bank)
2/27 - I call the credit card company, find out about the fraud situation detailed above. Later, I have a voicemail from the escalation team, who tells me to call back but doesn't leave a number. I call the general line, get an immediate prompt that my account is now disconnected. When I finally get a rep, they have no way to put me through to escalation and tell me they can't take payment via the credit card because of the open escalation issue. I ask, then why the fuck can they disconnect my account during the open issue, less than 24 hours after first notifying me to a missed payment. They can't help me. I ended up paying via the bank, for the sole reason that my DVR is full of shit from the past two weeks.
I'm calling DirecTV monday and they can go fuck themselves. 11 years of this bullshit.
Under the hidden fees category...
Just moved into a new apartment and got the basic cable package. I was told I could add the basic internet for $14.95 per month and I agreed. The installer explained that the cost would be $8.95 additional per month to lease the cable modem. I supplied the cable modem/router and was told that I would now be charged only $2.95 additional per month for use of my own device.
So I asked the installer how it was possible to obtain internet at the advertised $14.95 per month price. We ended up in a tedious argument over semantics, but the bottom line is there is no way to receive internet from TWC in my area for less than $14.95 + $2.95 per month.
It has inspired me to start a pizza company and advertise $5 for a large 2 topping carryout pizza. There will be a $3 charge if you want to use my box or $2 if you use your own box which I will not tell you about until you arrive to pickup the pizza.
Just moved into a new apartment and got the basic cable package. I was told I could add the basic internet for $14.95 per month and I agreed. The installer explained that the cost would be $8.95 additional per month to lease the cable modem. I supplied the cable modem/router and was told that I would now be charged only $2.95 additional per month for use of my own device.
So I asked the installer how it was possible to obtain internet at the advertised $14.95 per month price. We ended up in a tedious argument over semantics, but the bottom line is there is no way to receive internet from TWC in my area for less than $14.95 + $2.95 per month.
It has inspired me to start a pizza company and advertise $5 for a large 2 topping carryout pizza. There will be a $3 charge if you want to use my box or $2 if you use your own box which I will not tell you about until you arrive to pickup the pizza.
I hate this company with a passion. I got a letter saying my "promotional" rate is ending and my bill will go from $153 to $220. But because I've been such a loyal customer they'll cut me a break and only charge me $199. So now I have to call and threaten to quit and go through this whole charade until they agree to give me a reasonable price.