AppleTV Issues on Roku Premier

OfTheCarmen

Cow Humper
SoSH Member
Jul 18, 2007
5,196
Having a strange issue that im completely failing to resolve.

We signed up for AppleTV recently and I set up ATV on the Roku in our living room. Wife and have been watching Ted Lasso with no issues.

The trouble arose when I went to go start watching other shows on ATV:

Foundation
Mythic Quest
After Party
Severance
Suspicion

When trying to launch these, I would get "Video unavailable, if continues check Internet" or something close to that. No issues with other apps through Roku: Netflix, HBO, Amazon, etc.

I rebooted the Roku, no change. I deleted the ATV app and reinstalled it on the Roku, no change.

I confirmed we are able to watch all of those on a PS4, iPad, and a different model Roku in another room. I've even tried starting an episode on another device and then trying to watch it in the living room, no dice.

Yes, the simple answer is to move the Roku that works from that room to the living room, but I really don't want to admit defeat to this inanimate object.

Thoughts?
 

Yelling At Clouds

Post-darwinian
SoSH Member
Jul 19, 2005
3,393
This happens to me sometimes. The best solution I’ve found is to start whatever show I want to watch on a different device (laptop, phone, etc.) and pause it about 10-15 seconds into the actual show, meaning not the pre-roll trailer or the recap or anything like that. Then I put the show on the Roku and resume it from that point. Usually it works, but sometimes it takes a little longer than that, more like a minute.

It’s not a great solution, for sure, but I’ve yet to come across a better one. I have seen others on the internet complain about this, so it does seem to be A Thing. Maybe someone else out there has another fix, but this works for me for now.
 

The Mort Report

Member
SoSH Member
Aug 5, 2007
6,813
Concord
I've had the same problem. I don't use it enough to try to fix it, but I think I'm going to try deleting the app and reinstalling. I had a similar problem with ESPN and called them and they had to reset my account. I'll follow up
 

The Mort Report

Member
SoSH Member
Aug 5, 2007
6,813
Concord
So getting around to uninstalling/reinstalling its working now. I also realized there was a chance I may have changed my password so reset it too
 

OfTheCarmen

Cow Humper
SoSH Member
Jul 18, 2007
5,196
The plot thickens. So I decided to swap Roku from downstairs to living room, and now the one that had the problems in the living room works fine downstairs, while the one from downstairs now won't play the videos that we're giving me problems upstairs.

The trick of starting the video on another device and getting past the recap seems to have worked but I really don't want to have to do that for every episode.

The strangest part is that the upstairs location is literally adjacent to the wireless router. And the TV downstairs is an older model than the one upstairs.

Bleh....
 

SumnerH

Malt Liquor Picker
Dope
SoSH Member
Jul 18, 2005
31,842
Alexandria, VA
The plot thickens. So I decided to swap Roku from downstairs to living room, and now the one that had the problems in the living room works fine downstairs, while the one from downstairs now won't play the videos that we're giving me problems upstairs.

The trick of starting the video on another device and getting past the recap seems to have worked but I really don't want to have to do that for every episode.

The strangest part is that the upstairs location is literally adjacent to the wireless router. And the TV downstairs is an older model than the one upstairs.
Dumb question, but they're both on wifi, right? The one that's literally adjacent to the router isn't wired into it? And you didn't reconfigure the wifi at all when you swapped them?

And you only have 1 solitary wifi access point? No extenders and no separate 5G/standard bands that could be configured differently? And the downstairs (or upstairs) isn't accidentally connecting to a neighbor's network?
 

OfTheCarmen

Cow Humper
SoSH Member
Jul 18, 2007
5,196
Correct on all counts. Both connected to same single wireless network with no reconfiguring done during switch. Just unplugged and moved each.