Hi there,
My wife has trouble sending texts. No, it's not that she doesn't want to or know how to; it often doesn't work. Her texts will be "sending" for hours and then sometimes go through, other times never go through after days. When she texts to groups, sometimes it will create a new identical group and send the text to that group; sometimes it will send only to some subset of the group. Other times her texts work just fine.
We thought it might have been because her phone was old and had no free storage, to the point that sometimes she had to delete an app here or there in order to save a document. But then we got her a new phone a few months ago - twice the storage, runs blazing fast. But her texting problems followed her to the new phone.
What should we be looking at to diagnose/fix this? It's an Android. She's just using the built in texting app.
My wife has trouble sending texts. No, it's not that she doesn't want to or know how to; it often doesn't work. Her texts will be "sending" for hours and then sometimes go through, other times never go through after days. When she texts to groups, sometimes it will create a new identical group and send the text to that group; sometimes it will send only to some subset of the group. Other times her texts work just fine.
We thought it might have been because her phone was old and had no free storage, to the point that sometimes she had to delete an app here or there in order to save a document. But then we got her a new phone a few months ago - twice the storage, runs blazing fast. But her texting problems followed her to the new phone.
What should we be looking at to diagnose/fix this? It's an Android. She's just using the built in texting app.