I'm stumped and could use some help.
I have a brand new LG Gram laptop (15Z980-U.AAS5U1). I'm trying to install a Crucial MX500 1TB SSD. Per Crucial's website and LG support it should be compatible. One of the reasons I bought this laptop is because it is upgradeable and has a free slot to add a second SSD. Review comments from others indicate upgrading or adding a drive to this laptop is straightforward.
When I first install the SSD in the laptop, it boots fine to Windows. I can use Windows disk manager to initialize and format the drive. I can see the drive, add files, etc. However, as soon as I reboot, it gets stuck at the LG logo and goes into a boot loop. I cannot access BIOS either. This happens any time the new drive is installed regardless whether it's by itself, with the original drive, or which slot it's in.
If I take the new drive out, all works fine and it boots as normal. I can get into BIOS, verify the boot order is correct, etc. However, if the new drive is inserted, it goes back to a boot loop.
I can connect the new drive via an external mount and USB. Works fine. In this was, I was able to successfully clone the system drive to the new drive. I thought this might allow me to at least use the new, larger drive by itself. No luck - boot loop again.
Crucial support took me through several troubleshooting steps. They told me the drive may be bad and sent me a replacement overnight (much appreciated). I experience all of the above with the replacement drive.
I have created a windows recovery USB, but I can't boot to the USB when the new SSD is installed. I have also verified that BIOS is the most recent version.
The other strange thing is Crucial had me disable Secure Boot in the BIOS and then put the new drive in. When I do that, I immediately get a small blue box asking me to unlock the SSD with a prompt to enter a password. Crucial was not able to tell me what to enter there. The BIOS then appears to re-enable secure boot on it's own after a restart.
I've spoken with LG support as well and they ended up writing it all down and sending my ticket to second tier support. I'm waiting for a call back.
Any ideas on what else to try?
I have a brand new LG Gram laptop (15Z980-U.AAS5U1). I'm trying to install a Crucial MX500 1TB SSD. Per Crucial's website and LG support it should be compatible. One of the reasons I bought this laptop is because it is upgradeable and has a free slot to add a second SSD. Review comments from others indicate upgrading or adding a drive to this laptop is straightforward.
When I first install the SSD in the laptop, it boots fine to Windows. I can use Windows disk manager to initialize and format the drive. I can see the drive, add files, etc. However, as soon as I reboot, it gets stuck at the LG logo and goes into a boot loop. I cannot access BIOS either. This happens any time the new drive is installed regardless whether it's by itself, with the original drive, or which slot it's in.
If I take the new drive out, all works fine and it boots as normal. I can get into BIOS, verify the boot order is correct, etc. However, if the new drive is inserted, it goes back to a boot loop.
I can connect the new drive via an external mount and USB. Works fine. In this was, I was able to successfully clone the system drive to the new drive. I thought this might allow me to at least use the new, larger drive by itself. No luck - boot loop again.
Crucial support took me through several troubleshooting steps. They told me the drive may be bad and sent me a replacement overnight (much appreciated). I experience all of the above with the replacement drive.
I have created a windows recovery USB, but I can't boot to the USB when the new SSD is installed. I have also verified that BIOS is the most recent version.
The other strange thing is Crucial had me disable Secure Boot in the BIOS and then put the new drive in. When I do that, I immediately get a small blue box asking me to unlock the SSD with a prompt to enter a password. Crucial was not able to tell me what to enter there. The BIOS then appears to re-enable secure boot on it's own after a restart.
I've spoken with LG support as well and they ended up writing it all down and sending my ticket to second tier support. I'm waiting for a call back.
Any ideas on what else to try?