Mouse Stuttering When Gaming

OfTheCarmen

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Jul 18, 2007
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I recently built a new PC (https://sonsofsamhorn.net/index.php?threads/new-pc-integrated-wifi-sucks.39675/) and while the internet issues have gotten a little better with adding a dedicated wireless card that has a better antenna, I'm now facing a new issue that my googling has not been able to find a resolution to for a couple weeks.


Problem Statement - When playing games, my mouse "stutters"which causes the game to "hang" momentarily and for any button presses that were active when the "stutter" occurs to maintain through the length of the stutter.

  • Example 1) Playing Fortnite, pressing to W to move forward and stutter occurs, I will continue to move forward even though I may have stopped pressing W and might be trying to move to the side via D or A. While this happening, my "aim" also locks on and I am not able to "mouse look" to aim around.

  • Example 2) Playing BG3, while trying to point and click at a specific location the mouse will get partially there and then appear along the path I was moving it (usually much farther along as I didnt have the cursor to use as a guide for where to stop). Similarly, if pressing AWSDQE to either move or spin the camera, if the mouse stutters that move/spin will continue after Ive stopped pressing the key.

  • Example 3) Playing Slay the Spire or Roguebook, the mouse will move along the path and stop and then reappear further along the path. As with BG3, if I am attempting to move the camera around the screen via keyboard, it will keep going after I've stopped pressing the key until the mouse "comes back".

By far, BG3 has the most frequent occurrences of this symptom with almost every mouse movement requiring multiple attempts to put the pointer where I want it to go. It is almost unplayable and I'm probably going to stop until I can find a resolution as the gameplay is infuriating at best with the mouse issues. The others mentioned above, it's merely annoying (except for FN where it's pretty frustrating as well). Other games I’ve noticed the issue playing: Dave the Diver, Terraforming Mars, Lords of Waterdeep, Brotato, Bloons TD6 (basically every game I've tried since noticing the issue). There are not any games I've found the problem to not occur with. That being said, this behavior does not seem to occur when using Chrome, Discord, Office (Word/Excel/etc) and things like that (** see below). I think it may have happened a couple times, like when editing a Post on SoSH when I hit backspace to delete a character or two, it deleted 8 or 9 instead. If it is happening outside of gaming, it is happening far less often and is barely noticeable. Of note, while a game is running on my main monitor, if I try to browse/chat in discord/etc on my other monitor, the issue occurs at normal “gaming” rates.


I started noticing the issue a few weeks ago and thought it was my mouse (Logitach G602) dying. At the time, the mouse button mappings were starting to not work as well so I replaced the mouse with a Logitach G305. Things seemed better for a while, but that was kind of in the middle of my whole internet/packet loss issue from the other thread so perhaps that was masking it. With that resolved to acceptable margins I recently thought perhaps it was the Bluetooth aspect of the mouse and perhaps there was some interference going on so I picked up a Logitech G502 Hero corded mouse and I’m still seeing the same behavior. I've even tried disabling the new Wifi card I installed and using the Mobo built in one that was giving me the connection problems and that didnt make any difference either.


I googled every mouse “trick” and have tried everything I could find/think of:
  • Turning Off “Scroll inactive windows when hovering over them”
  • Turning Off Diisplay Pointer Trails”
  • Turning On/Off “Enhanced pointer precision”
  • Reducing mouse “report rate” from 100 to 500, to 250, and then 125
  • Updating Mouse Drivers
  • Updating Windows (11)
  • Removing/Reinstalling Mouse/Drivers
  • Cleaning Mouse
  • Removing all “overlay” background programs (Xbox Game Bar, etc)
  • Closing every other program running (Steam, Battlenet, Epic, etc)

I’m about at my wits end so I’m hoping someone here might know some kind of silver bullet for this kind of thing.


System Specs

Windows 11 Home 64

System Manufacturer Gigabyte Technology Co., Ltd.

System Model B550 UD AC-Y1

System Type x64-based PC

System SKU Default string

Processor AMD Ryzen 5 4500 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. FC, 3/24/2023

SMBIOS Version 3.3

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BaseBoard Product B550 UD AC-Y1

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 20.9 GB

Total Virtual Memory 33.9 GB

Available Virtual Memory 17.6 GB

Page File Space 2.00 GB



Video – AMD Radeon RX 6700



**Fake Edit – While typing up this post, it happened 4 times and each time whatever letter I had hit (even though I wasn’t even touching the mouse) would print out about 12-15 characters instead of the single one I intended for.
 
Last edited:

serotonin

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Sep 23, 2007
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Western MA
Kind of a shot in the dark but double check that XMP is enabled in your bios. Turn it on if not, or turn it off if it is and see if it improves the issue.
 

AlNipper49

Huge Member
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Apr 3, 2001
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It could be a bunch of things but the thing that I’d start with is trying it with anti-virus off.
 

jtn46

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Oct 10, 2004
9,776
Norwalk, CT
Are your mouse and keyboard wireless? If so Bluetooth or 2.4Ghz? Could be traffic on the 2.4Ghz band. I had a Razer Mamba wireless mouse that would knock out my wifi whenever I turned it on and had to move my wifi.
 

SumnerH

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Jul 18, 2005
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Are your mouse and keyboard wireless? If so Bluetooth or 2.4Ghz? Could be traffic on the 2.4Ghz band. I had a Razer Mamba wireless mouse that would knock out my wifi whenever I turned it on and had to move my wifi.
Wireless mouse was my first guess, too, but it sounds like that's been investigated: “I picked up a Logitech G502 Hero corded mouse and I’m still seeing the same behavior.”

I'm with Nip, getting rid of anything running in the background—starting with antivirus—is the next thing I'd try.
 

OfTheCarmen

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Jul 18, 2007
5,274
The only "antivirus" I've got is Malwarebytes, MS Defender is off. I'll try turning it off and checking the XMP settings and see if that makes any difference.
 

cutiezoi

New Member
Jul 25, 2023
3
USB Ports: Try connecting your mouse to different USB ports on your PC. Sometimes, certain USB ports might have better compatibility with gaming peripherals. Here you can get help with WoW

USB Power Management: Go to the Device Manager, find your USB Root Hub entries, and disable the "Allow the computer to turn off this device to save power" option in the Power Management tab.

Background Processes: Even though you've mentioned closing overlay programs, make sure that there are no other background processes consuming resources while gaming. This includes Windows Update, backup software, and any other heavy tasks.

Driver Rollback: If the issue started after a driver update, consider rolling back to a previous version of your graphics or mouse drivers to see if that resolves the problem.

BIOS Update: Make sure your motherboard BIOS is up to date. Sometimes, BIOS updates can include optimizations for hardware compatibility and performance.

Mouse Software: Ensure that any mouse-specific software is up to date. Some mouse software can cause conflicts with games.

Check for Malware: Run a full scan for malware and viruses. Malicious software can sometimes cause performance issues.
 
Last edited:

OfTheCarmen

Cow Humper
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Jul 18, 2007
5,274
USB Ports: Try connecting your mouse to different USB ports on your PC. Sometimes, certain USB ports might have better compatibility with gaming peripherals.
I have tried all of the ports available on the PC.

USB Power Management: Go to the Device Manager, find your USB Root Hub entries, and disable the "Allow the computer to turn off this device to save power" option in the Power Management tab.
Updated all "USB Input Device" listings and disabled that setting.

Background Processes: Even though you've mentioned closing overlay programs, make sure that there are no other background processes consuming resources while gaming. This includes Windows Update, backup software, and any other heavy tasks.
I tried closing as much as I possibly could. The only things left in my system tray were G Hub, Steam (required for running BG3), Intel Driver Updater, Bluetooth Devices, and Windows Security. There a lot more things running in Task Manager, but at that point you're getting into a lot of the minutae of Windows and it's various component parts.

Driver Rollback: If the issue started after a driver update, consider rolling back to a previous version of your graphics or mouse drivers to see if that resolves the problem.
Issue was not specific to a driver update. The PC is fairly new and most of my components dont have new versions since I installed (and reinstalled the whole thing from scratch once already)

BIOS Update: Make sure your motherboard BIOS is up to date. Sometimes, BIOS updates can include optimizations for hardware compatibility and performance.
Will dig into this, but I recall being fairly thorough on this after my second Win 11 install.

Mouse Software: Ensure that any mouse-specific software is up to date. Some mouse software can cause conflicts with games.
G Hub is showing the firmware for my G502 is up to date

Check for Malware: Run a full scan for malware and viruses. Malicious software can sometimes cause performance issues.
I run Malwarebytes daily and it hasnt found anything of note.


Going to run another reboot and see if anything has gotten any better from the USB power changes.
 

OfTheCarmen

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Jul 18, 2007
5,274
USB Power Change did not have any impact.

The stuttering/lagging is so bad while BG3 is running that it's taken my about 4 minutes just to type this post with my keyboard strokes either being skipped or multiplying many times. I'm not actively interacting with the mouse while typing, so perhaps it's just the PC "hanging"? Task Manager is showing CPU/Mem sitting around 40-45% with BG3 occupying the majority of the "in use" resources.
 

Bigpupp

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Jun 8, 2008
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New Mexico
Is there any chance that your computer is trying to run these games using the integrated card, instead of your 6700? That's been a problem on my laptop from time to time.
 

changer591

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Jul 19, 2005
1,006
Shrewsbury, MA
Did you do a memtest or anything to check your memory? Bad memory can have all kinds of weird side effects. I'm suspecting something screwy with your build rather than an actual problem with your mouse and/or keyboard or drivers...especially with the issue you experienced with your onboard Wi-Fi.
 

dirtynine

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Dec 17, 2002
8,435
Philly
This is dumb, but see if you have anything plugged in nearby (USB or outlet) that is powering something with a motor. I’ve had magnetic or electric interference affect mice movement, that’s resolved when I turn off external fans, stuff like that.
 

OfTheCarmen

Cow Humper
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Jul 18, 2007
5,274
Is there any chance that your computer is trying to run these games using the integrated card, instead of your 6700? That's been a problem on my laptop from time to time.
I checked the Video settings in BG3 and it's showing the AMD Radeon RX 6700.
 

AlNipper49

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Apr 3, 2001
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Try updating the video drivers using the NVidia companion app. If it's not AV, and it's really only manifesting during games, that's where I would look next.
 

OfTheCarmen

Cow Humper
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Jul 18, 2007
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Did you do a memtest or anything to check your memory? Bad memory can have all kinds of weird side effects. I'm suspecting something screwy with your build rather than an actual problem with your mouse and/or keyboard or drivers...especially with the issue you experienced with your onboard Wi-Fi.
Windows built in memory diagnostic utility did not find any issues.
 

OfTheCarmen

Cow Humper
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Jul 18, 2007
5,274
This is dumb, but see if you have anything plugged in nearby (USB or outlet) that is powering something with a motor. I’ve had magnetic or electric interference affect mice movement, that’s resolved when I turn off external fans, stuff like that.
My desk has the new PC tower on the floor and my work laptop in a docking station above. All the peripherals for both setups are USB, but at this point only the keyboard on the personal PC is bluetooth.
 

The Napkin

wise ass al kaprielian
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Jul 13, 2002
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right here
I wish I was in front of my computer so I could be more exact (also because it means I would be playing BG3 instead of working but that's not important right now) so instead I'll be descriptive

When I launch BG3 there's an option to run using 2 different things under the "play" button. I think it's Steam on the left and something else (Vol-something?) on the right. Would using the other one to launch the game help with at least BG3 at all?
 

OfTheCarmen

Cow Humper
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Jul 18, 2007
5,274
Try updating the video drivers using the NVidia companion app. If it's not AV, and it's really only manifesting during games, that's where I would look next.
I'm assuming you mean AMD and not NVIDIA? Either way, I uninstalled the AMD bloated software suite and reinstalled just the drivers. Didnt seem to make much of a difference.

I wish I was in front of my computer so I could be more exact (also because it means I would be playing BG3 instead of working but that's not important right now) so instead I'll be descriptive

When I launch BG3 there's an option to run using 2 different things under the "play" button. I think it's Steam on the left and something else (Vol-something?) on the right. Would using the other one to launch the game help with at least BG3 at all?
Interestingly enough, I was on a boring call and fired up BG3 and saw the same option and decided to do some googling. General consensus seemed to be that Vulcan is the better option for AMD video chips. I chose that when I fired it up and the stutters are WAAAY fewer and farther between. Not completely gone, but selling all the crap from my inventory is no longer a 10 minute ordeal.
 

The Napkin

wise ass al kaprielian
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Jul 13, 2002
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right here
cheers to a little progress at least?
and potentially a hint to hone in on the chip for more trouble shooting? that's way above my pay grade though.
 

cutiezoi

New Member
Jul 25, 2023
3
USB Power Change did not have any impact.

The stuttering/lagging is so bad while BG3 is running that it's taken my about 4 minutes just to type this post with my keyboard strokes either being skipped or multiplying many times. I'm not actively interacting with the mouse while typing, so perhaps it's just the PC "hanging"? Task Manager is showing CPU/Mem sitting around 40-45% with BG3 occupying the majority of the "in use" resources.
This is terrible, I'm out of ideas... maybe I should contact the service center?
 

cgori

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Oct 2, 2004
4,042
SF, CA
1)
Is the display resolution set to the native resolution of the monitor? (i.e. make sure windows isn't doing any wonky scaling):
Go to Settings > System > Display and note the display resolution, make sure it matches your monitor

2)
Are you using any USB hub? I don't think so but figure I should ask - if so, plug the mouse and/or keyboard directly into USB ports of the PC
 

OfTheCarmen

Cow Humper
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Jul 18, 2007
5,274
Test test, just testing out typing to see if it stutters here at all. So far, just one little hiccup where it didnt actually accept the ke.......well, there it is again.

@cgori - I really appreciate the rabbit hole you went down for this. My issue was never that bad while just sitting at my desktop. It was almost unnoticable except when typing a lottttttttttttttttttt (and there it is again). I did make the change mentioned in that video, but my experience seems to still be the same while BG3 is running as it was once I after running it with the Vulcan video option (it went from mostly unplayable to playable and only slightly annoying).

When not running BG3, it's barely noticeable, but that may also be because I've been doing more and more reboots lately while trying vaaaaaaaaaaaaaaaaaa (meh) various things. It did seem like it would get worse over time as mentioned in the video, but gaaaaaaaaaaaaaaaaaain (/sigh) again never to the degree he was showing on his system.
 

The Napkin

wise ass al kaprielian
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Jul 13, 2002
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right here
this is likely a dumb question but is it possible it's actually the keyboard that's getting things gummed up and the mouse stuttering is just a symptom of that? Like does it always happen when you'd be moving the camera with keystrokes and moving the mouse (for example)?
I ask because I assume you weren't moving the mouse while trying to type the above but there was still the lottttttttttt and vaaaaaaaa etc things happening?
 

OfTheCarmen

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Jul 18, 2007
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I suppose it's possible. At this point I'm not even sure if it's specific to either input device or if the entire system is just hiccupping in general.
 

OfTheCarmen

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Jul 18, 2007
5,274
So this is still going on. It's annoying, but not debilitating. The worst impact is games like Fortnite where a 1/2 second hiccup at the wrong time is disastrous.

I'd like to try to start ruling things out and I was thinking of running some kind of utility and then unplugging all of my USB devices. My issue is the only way I can identify when it is happening is by noticing the missed/extra keyboard strokes or with the mouse stuttering so I'm not sure exactly how to "test" for the problem when I disconnect everything. My other thought, is that if I see it still happening with those things removed is that it might point to another issues like bad memory or something.

Anyone know of a utility I can leave running that will "do" something and that tracks performance or something? I suppose I could run that and then also try to force the issue by utlizing the mouse/keyboard too. Then I would have something to compare what things look like when it happens with the devices connected/disconnected.
 

AlNipper49

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I think your two best options are eliminating the video card as a variable and perhaps re-installing the OS. There are so many possible causes these are the two biggest that will narrow things down. Both are a pain in the balls.
 

OfTheCarmen

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I've already reinstalled the OS again. If I'm going to do it again I think I'm gonna go with Win10 vs Win11. Had some trouble even finding Win10 for sale when I bought the PC.

Any suggestions on how to rule out video card? I dont exactly have a spare lying around to swap in, heh.
 

Moosey

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Jul 20, 2005
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I've already reinstalled the OS again. If I'm going to do it again I think I'm gonna go with Win10 vs Win11. Had some trouble even finding Win10 for sale when I bought the PC.

Any suggestions on how to rule out video card? I dont exactly have a spare lying around to swap in, heh.
Your mobo probably has onboard graphics, just take a look and see if you have an HDMI, Displayport, etc in the back. Use that and just remove the vid card.
 

cgori

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Oct 2, 2004
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Your mobo probably has onboard graphics, just take a look and see if you have an HDMI, Displayport, etc in the back. Use that and just remove the vid card.
This combo of mobo/cpu doesn't have integrated/onboard graphics.
 

OfTheCarmen

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Jul 18, 2007
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Joyous Update - Had lunch with Moosey and while lamenting over the continued issue he pulled up the docs for the mobo and helped determine that of the 7 USB ports available, 5 seemed to be running off the USB2 "hub" (for lack of a better term) and then there were separately 2 USB3 ports. Through my own idiocy/blindness/and having 3 USB devices plugged in at any given time, I had never only used the USB3 ports. I had gone done a deep rabbit hole off the YT vid cgori posted and I had been pretty sure it was USB related.

Got home, unplugged everything from the USB2 and plugged just my mouse and keyboard into the USB3 ports and have been smooth sailing since then. I'll have to get a hub to plug more devices into so I can have my camera on at some point, but for now my national nightmare is over.
 

Moosey

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Jul 20, 2005
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Joyous Update - Had lunch with Moosey and while lamenting over the continued issue he pulled up the docs for the mobo and helped determine that of the 7 USB ports available, 5 seemed to be running off the USB2 "hub" (for lack of a better term) and then there were separately 2 USB3 ports. Through my own idiocy/blindness/and having 3 USB devices plugged in at any given time, I had never only used the USB3 ports. I had gone done a deep rabbit hole off the YT vid cgori posted and I had been pretty sure it was USB related.

Got home, unplugged everything from the USB2 and plugged just my mouse and keyboard into the USB3 ports and have been smooth sailing since then. I'll have to get a hub to plug more devices into so I can have my camera on at some point, but for now my national nightmare is over.
You actually should still have one USB3 Type-A port on the back, alternatively you could get an adapter to plug into the USB-C back there with your camera. :)
 

OfTheCarmen

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While dicking around, I found that my headset is using that port and was partially obscuring the view of the other USB3 ports, which is what I'm blaming on not remembering about those.
 

cgori

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Joyous Update - Had lunch with Moosey and while lamenting over the continued issue he pulled up the docs for the mobo and helped determine that of the 7 USB ports available, 5 seemed to be running off the USB2 "hub" (for lack of a better term) and then there were separately 2 USB3 ports. Through my own idiocy/blindness/and having 3 USB devices plugged in at any given time, I had never only used the USB3 ports. I had gone done a deep rabbit hole off the YT vid cgori posted and I had been pretty sure it was USB related.

Got home, unplugged everything from the USB2 and plugged just my mouse and keyboard into the USB3 ports and have been smooth sailing since then. I'll have to get a hub to plug more devices into so I can have my camera on at some point, but for now my national nightmare is over.
This actually kinda makes a little bit of sense to me, the USB2 "hub" in the chipset probably is doing horrible things to massage the bandwidth / queue up the down-rated traffic. USB3 is gonna run at a more "native" speed.

You might find an external hub does not-good things too, so I would make sure you are prepared to return it / try multiple different ones if need be.
 

tmracht

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Aug 19, 2009
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Yep I've had USB hubs cause blue screens and all sorts when going through USB2 chipsets. Nice find.
 

OfTheCarmen

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Just to be clear, I dont currently have a USB hub running. We were just thinking the 4 USB2.0 ports in the back were all going through the same shit. I'm hoping running a port off the 3.0 doesnt bring this thing to its knees.
 

AlNipper49

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I mean absolutely worst case you just throw a usb card in there and tell the motherboard usb stuff to F off.