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Mac Issue - Office 2016 - Installation Failed... No Software Found to Install

Discussion in 'BYTE ME: Technology discussion' started by Comfortably Lomb, Sep 12, 2018.

  1. Comfortably Lomb

    Comfortably Lomb Koko the Monkey SoSH Member

    Messages:
    9,330
    Hey folks... I was trying to install Office 2016 on a new Macbook and the .pkg file generates an error saying "Installation failed. The installer could not install the software because there was no software found to install."

    It's a 1.6ish GB file from the MS office website and it's definitely paid for and correctly downloaded. I've been googling and the best I can find is people noting the issue but no solution or at least not one that makes any sense to me (I'm not a Mac OS user normally). Any ideas?
     
  2. soxhop411

    soxhop411 Member SoSH Member

    Messages:
    32,854
    I would try redownloading the file from your MS account....

    I assume you don't get this when you try and launch the .pkg? If so.. which of those blue circles is the farthest you get?

    [​IMG]
     
  3. Comfortably Lomb

    Comfortably Lomb Koko the Monkey SoSH Member

    Messages:
    9,330
    I downloaded it a second time and same issue. It goes to the Installation circle where the error occurs and then lands on Summary at that point delivery the message.

    This is what the error box looks like (google image):

    [​IMG]
     
  4. soxhop411

    soxhop411 Member SoSH Member

    Messages:
    32,854
    could be a thing related to your account (is it subscription or the buy once/own it?)

    what version of OSX do you have?


    try this

    https://answers.microsoft.com/en-us...tall-the/6df3e0a3-0cb4-451b-8b35-64e11a71fcbe
     
  5. Comfortably Lomb

    Comfortably Lomb Koko the Monkey SoSH Member

    Messages:
    9,330
    Buy once and own it. Payment went through and it only let me DL it once that cleared and showed as purchased on the account page. Version High Sierra and currently up-to-date with updates.
     
  6. soxhop411

    soxhop411 Member SoSH Member

    Messages:
    32,854
    Do you have any other version of office currently installed? If so uninstall that...

    B: try the downloader from the below link

    https://docs.microsoft.com/en-us/of...-for-mac-700cab62-0d67-4f23-947b-3686cb1a8eb7
     
  7. soxhop411

    soxhop411 Member SoSH Member

    Messages:
    32,854
  8. Comfortably Lomb

    Comfortably Lomb Koko the Monkey SoSH Member

    Messages:
    9,330
    No previous version of Word is/was on the computer. It’s a brand new MacBook. Almost nothing is on it except for adding Chrome and Firefox. I tried DL’ing with multiple browsers in case that was the problem for whatever reason.

    I haven’t had a chance to try the link—it’s not my computer but I’ll give that a shot over the weekend.
     
  9. Comfortably Lomb

    Comfortably Lomb Koko the Monkey SoSH Member

    Messages:
    9,330
    Resolved... somehow. Downloaded again this weekend and it worked. Nothing else done differently. Computers are weird.
     
  10. soxhop411

    soxhop411 Member SoSH Member

    Messages:
    32,854
    May have been a bad install file that MS uploaded to their site....


    Glad it works now
     

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